We are committed to providing high quality services and operate a complaints handling procedure, a copy of which is available on request from our reception. If we cannot resolve the matter for you, we are members of The Property Ombudsman scheme and you can ask the Ombudsman to consider your complaint.
The Property Ombudsman Service Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
The maintenance of the garden is the responsibility of the tenant. It is usual however for a landlord to be responsible for larger trees and shrubs, this should be defined in the Tenancy Agreement.
Due to money laundering regulations, we are required to confirm the identification of persons wishing to rent a property. To do this we require two forms of identification for each tenant:
- Photographic identification (Passport or Driving Licence)
- Proof of address (utility bill, bank statement dated within the last 3 months)
Your identification must be the original copies and you must provide it in person. For more information regarding identification, please contact the branch.
Where Emsleys Estate Agents' Lettings and Property Management team is managing the property, you will be supplied with an inventory at the outset of the tenancy. You will have 7 days to check this inventory and return it with any comments or amendments you may wish it make. If you do not return it in 7 days we will deem that you have accepted the inventory given to you.
This inventory will be used to check you out of the property when you leave. We will make an allowance for fair wear and tear for the length of time you have been living at the property but we would always encourage tenants to ensure the property has been thoroughly cleaned when they leave. If you have a pet you should have the carpets professionally cleaned and de-odourised. This will reduce the chance of any dispute occurring.
In cases where the landlord is managing their own property, you will be supplied with an inventory and you should ensure you check and return this to them within 7 days of the tenancy starting. Your landlord will undertake the check out of the property when you leave.
If the landlord is managing the property but Emsleys Estate Agents have registered the deposit, the landlord will still undertake the check out and we will need you and the landlord to provide details of the return of the monies. We will also need you to provide us with your bank details for payment.
f a dispute arises we would refer you to the details of the scheme as given to you at the outset of your tenancy.
Domestic hot and cold water systems can provide an environment where Legionella bacteria can grow. This can cause Legionnaires Disease which is a potentially fatal form of pneumonia caused by inhalation of small droplets of contaminated water containing Legionella bacteria.
We are providing you with this information to ensure that you keep yourself safe and reduce the risk of contracting the disease.
You must make sure that:
- Hot water in the system remains hot
- Cold water is kept cold
- The water is kept circulated
It is important that you:
- Do not interfere with the settings on your boiler or hot water system. The hot water should be set so that the water is heated up to 60°C.
Tell your landlord if:
- The cold water is still running warm after you have initially run off any water which may have accumulated in the pipes. It should not be above 20°C.
- There are any problems, debris or discolouration in the water.
- The boiler or hot water tank is not working properly, particularly if the water is not coming out of the taps at a sufficiently high temperature. It should come out at a temperature of 50°C after it has run for a minute at the most.
here showers are fitted:
- If they are used only occasionally then flush them through by running them for at least two minutes every week. Keep as far away as possible whilst this is being done.
- Clean the shower head periodically, descale and disinfect it. This should be done at least every six months.
Where a property is left vacant for any time make sure that when it is occupied again at the outset both hot and cold water systems are flushed through by running all outlets for at least 2 minutes.
It is your landlord's responsibility to take precautions to prevent Legionella being present in the hot or cold water system but tenants and residents also have an important part to play in taking these simple and practical precautions.
A maximum of 3 tenants will be considered for one property unless an agreement has been made prior to any viewings. All tenants wishing to live at the property must be named and have signed the Tenancy Agreement.
When Emsleys Estate Agents are the managing agent for the property, rent will be paid by standing order. If there are multiple tenants, private arrangements need to be made so that rent is paid via one standing order. We will not accept payment from an individual not named on the agreement.
All tenants are jointly responsible for rental payments and unless agreed under a release clause each tenant is committed to paying the full rent for the entire term.
Unless agreed otherwise under the terms of the tenancy, tenants are usually required to pay the following from the start of the tenancy:
- Council tax to the local authority
- Water rates to the named supplier
- Gas to the named supplier
- Electricity to the named supplier
- Telecom services
If it is agreed that you will be paying a lump sum payment for the rent and deposit such as six months in advance, we will require you to comply with our Money Laundering Regulations. We will require proof of the monies and how you have accumulated the monies into your account. This may require confirmation from 3rd parties such as solicitors or family members.
All information will be submitted to our Compliance Officer and require their confirmation that the letting can go ahead before a tenancy agreement can be completed.
You will be informed on signing the tenancy agreement who you should contact if maintenance and repairs are required at the property. Please be aware that tenants are responsible for minor tasks such as changing light bulbs, vacuum cleaner filters and bags. Under the agreement the tenant may be responsible for the cost of repairs or replacements when they have acted carelessly or in a negligent manner.
Your reservation fee will not be refunded if the details given in references are not the same as the information supplied on your application form or if you pull out of renting the property.
Your reservation fee will be returned if the landlord does not wish to continue the letting.
Upon the landlord accepting your offer we will require you to pay a reservation fee equivalent to one week's rent, sign an offer letter and give us sight of your ID (see Right to Rent Check and Identification below).
Prior to signing an offer letter and making payment we will require you to acknowledge receipt of the EPC and How to Rent Booklet. We will not allow you to reserve a property without formal acknowledgment of these documents. We will also supply at this time a draft blank tenancy agreement and any other relevant information that we may be in knowledge of at this time.
It is a legal requirement for landlords and letting agents to undertake a Right to Rent check prior to letting. We are required to check your immigration status and that of anyone aged 18 or over who will be living with you.
For information on Right to Rent checks and documentation we require please read the government's guidance.
We must see you in person before allowing you to sign the tenancy agreement and complete the letting. If any person aged 18 years and over will live at the property, we will also need to undertake a Right to Rent Check for them, even if they are not named in the Tenancy Agreement.;
To comply with money laundering regulations, we are also required to obtain proof of your address. We will require you to also bring a utility bill or bank statement less than three months old. These must be original copies and supplied in person.
Tenants are required to test these periodically to ensure they are in full working order. If battery operated, tenants should ensure that old batteries are replaced and that they never remove batteries, tamper or break any alarms at the property.
Any problems with alarms needs to be reported to your Landlord and/or managing agent immediately.
There is no longer an obligation for the landlord to pay SDLT charges. If the net value exceeds £125,000 per tenancy then the SDLT becomes the responsibility of the tenant. This is applicable on a cumulative basis and you will be made aware of your responsibility if we believe that SDLT is liable to be paid.
It is the responsibility of the tenant to hold a valid TV licence irrespective of whether the landlord has provided a television or not.
The Tenancy Agreement sets out the terms of the property you are letting. It is important that you read and understand the terms and conditions prior to signing it.
During a tenancy general wear and tear should be expected. The tenant cannot be held responsible for changes in the properties condition as long as it falls within "responsible use of the property." A number of factors need to be taken into account when considering damage or deterioration:
- The condition according to the inventory report at check-in / check-out
- The quality (therefore durability) of the item in question
- The length of time the property has been occupied
- How many occupants are expected to live in the property
- Any extenuating circumstances
The landlord cannot expect old items to be replaced with new ones, unless the items damaged are new themselves. It is important to remember that modern pieces of furniture may not be as durable as older, antique pieces.
Below are some guidelines for the anticipated 'life expectancy' of house decorations:
|Emulsion covered walls||Family occupancy||Family occupancy|
|Non smokers||3 years||5 years|
|Permitted smokers||2 years||2-3 years|
|Wallpaper and similar coverings||Family occupancy||Family occupancy|
|High quality||5 years||6-8 years|
|Standard quality||3-5 years||5 years|
|Permitted smokers||3 years||3 years|
We are members of The Property Ombudsman Scheme, Milford House, 43-55 Milford Street, Salisbury Wiltshire, SP1 2BP. Telephone: 01722 333 306. Website:www.tpos.co.uk.We are members of The Guild of Property Professionals' Client Monies Protection Scheme, Lonsdale Insurance Brokers Ltd.
We found Emsleys Estate Agent to be professional, responsive and friendly, with a genuine concern for myself and sister during the sale of our mother\'s house. I would highly recommend them. Read more
Great experience selling our property through Emsleys. The Sherburn office kept us updated throughout the entire process. Would highly recommend. Read more
Carole and her team were always very helpful and always professional. Emsleys estate agents provided outstanding service throughout my sale from start to finish. I couldn't have asked for more. Read more
Very helpful at every stage, I would recommend to others. Read more
Lisa, Emma and Amber were all fantastic from our initial query to completion day. They went the extra mile for us to communicate with our seller when needed. They also responded in excellent time... Read more
Absolutely exceptional service! Emsleys recently sold my house and I was so glad that I selected them to work with. They were very professional, accurate on valuation and from start to completion... Read more
Really friendly staff, great service, I felt looked after- would recommend. Read more
Excellent service from start to finish, I can highly recommend this company. Read more
Working with Emsleys Crossgates Estate Agents on the sale of my property was very easy - their communication was great and reactions to any queries that would delay things was spot on! Huge thanks... Read more
Excellent service from all the Rothwell team from start to finish. They kept me up to date throughout the sale of my house Read more
Carol was amazing throughout our full journey selling our house. She was always there to answer our calls and help explain things. We would go as far as saying she went above and beyond to help us.... Read more
Fabulous service from start to finish Emma, Lisa and Amber were very friendly, helpful and always available to help at each stage of the selling process nothing was too much trouble. Read more
Generated huge interest in our home after listing with another agent without success. Was on the ball throughout the sale and kept us up to speed with not only our sale but the rest of the chain Read more
We have recently sold our property through Emsleys in Sherburn, we had a very good response to the market and agreed on our sale within 3 weeks. Carol is very professional and a very nice helpful... Read more
Excellent efficient service from start to finish from the Emsleys team, and Carol in particular. Thanks very much! Read more
Our experience with Emsleys was second to none. Carol especially was so helpful and everything went through as smooth as possible. Any queries she was able to answer and if not she did everything... Read more
We have had a great experience with using Emsleys. They have provided fantastic communication with us and put us at ease with the whole transaction. We couldn't recommend them enough for the... Read more
So happy with everything emsleys have done to help us sell our home. Carol has been amazing and helped us keeping track with the process of selling. Thank you so much x Read more
Carol was amazing in helping us with our house purchase. She guided us through the processes, explained everything to us, and provided regular updates which we greatly appreciated given that we... Read more
Carol has been so incredibly helpful, communicative and has helped get the sale through. Couldn\'t have asked for better service. Read more
Purchased my home through the Sherburn in Elmet branch. Carol amp; Amber were so helpful throughout the whole process, they kept me up to date and liaised with the solicitors etc. would use again,... Read more
Provided excellent advice re selling by modern method of auction. Read more
Emsleys Sherburn in Elmet went above and beyond from start to finish!! You made the process so much easier. I thank my lucky stars we bought and sold through you guys. A special HUGE thank you... Read more
Great co ordination from Carol Flynn who really helped push things through for exchange and completion. Excellent service and good communication. Thank you! Read more
We chose Emsleys based on recommendation, and I\'m glad we did. We received multiple offers at, and above, asking price on our property within a matter of days. Special thanks to Carol for... Read more
Excellent service throughout. Great service from Carol and Amber. Would recommend Read more
Pleasure to deal with, lovely team and kept me updated throughout around developments. Very happy with the service would recommend. Read more
The before and after sales service provided by Emsleys - and, in particular, Carol - has been excellent. The Sherburn offices are staffed by helpful, friendly and well-informed staff, who advised... Read more
A big thank you to Carol at Emsleys estate agents helping us with our move. Carol went above amp; beyond to help us amp; we would recommend Emsleys in Sherburn in Elmet to anyone. Thanks again to... Read more
I have been very impressed with Emsleys estate agents in Garforth in dealing with the sale of my property. From start to finish the service has been very professional, and I have been kept fully... Read more
Emsleys went out of their way to ensure a wrinkle free purchase and hassle free procedure from beginning to end. Carol in particular went above and beyond her role to chase delays and rectify... Read more
Prompt professional and conscientious, a pleasure to do business with. This is the second property we have sold through Elmsleys too marks Read more
an excellent service which was always carried out with professionalism and a ready smile. Nothing was too much trouble and they updated us regularly. They were reassuring when we were concerned... Read more
Helpful friendly staff at sherburn office during purchase.always in communication.helped sale go through alot quicker.easy to get on with Namely Amber and Carol Read more
Good, friendly advice, very helpful and quick, efficient service. Many thanks to all staff involved. Will definitely use again. Thank you again. Read more
Very satisfied with the service. Received a quick offer and sale progressed smoothly. Good communication and support throughout sale.Staff were always helpful and followed up the sale to make... Read more
Mike James Gmail
I have had a great experience from all colleagues at Emsleys Estate Agents. Thank you so much for all your help. Read more
All of Emsleys staff worked very professionally, efficiently and tirelessly, and always very politely, on our property sale, providing a really good service. Read more
A very friendly and efficient team- particularly Natalie, as nothing was too much trouble for her. Thank you for all your expertise ! Read more
It's very stressful moving homes but Emsleys were nothing short of brilliant throughout my recent purchase. They were very pro active from start to finish and communicated regular throughout... Read more
Emsleys provided an excellent service from the beginning to the end of the process. Removing stresses often associated with moving house. Read more
Fantastic service provided throughout the house purchase would highly recommend them to any body buying or selling a house in the Sherburn area. Read more
Emsleys were a great option for us. They had our house valued, pictures taken, and on the market within a week and then we had accepted an offer within 4 working days. Carol and Amber from the... Read more
Fantastic local agency that are keen to assist you every step of the way, I found the agents great to use as a first time seller as they were friendly and informative thought the process and able... Read more
Staff at Emsleys were fantastic through our sale. Carol in particular went over and above to ensure we received the best service possible. She would keep me updated with each bit of information and... Read more
The Emsleys team at Garforth have been absolutely exceptional. From valuing the house, keeping us updated every step of the way and their brilliant online sales progression tool to keep track of... Read more
Great communication throughout the whole of our purchase process. As first time buyers they explained every step of the way and chased things up on the other end as and when required. Read more
Although we didn\'t complete on our sale or buy from Emsleys, I can honestly say that they tried their best, the whole team were professional, courteous, did their utmost to do the best for... Read more
Carol was very proactive in keeping us informed during the process. We had some delays during the process which she kept on assisting with to keep the chain moving. Read more
Thank you to all at Emsleys for the help in selling my property, a very efficient service from all involved. Regards David Chipper Read more
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